Published
2005 by Thomson in London .
Written in
Edition Notes
Tertiary Education (US: College) Professional & Scholarly.
| The Physical Object | |
|---|---|
| Pagination | 384p. |
| Number of Pages | 384 |
| ID Numbers | |
| Open Library | OL22146696M |
| ISBN 10 | 0619216417 |
| OCLC/WorldCa | 59107883 |
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Help Desk professionals encounter various technical issues on a daily basis. Knapp explores problem-solving techniques that can be used to identify and resolve customer problems efficiently. By equipping professionals with the necessary tools and approaches, this book helps streamline support processes.
Building rapport is essential for any Help Desk professional. Knapp offers guidance on establishing positive relationships with customers, emphasizing the importance of empathy and patience. By fostering a warm and supportive environment, professionals can create a positive customer experience.
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