Conflict 101

a manager"s guide to resolving problems so everyone can get back to work by Susan H. Shearouse

Published by American Management Association in New York .
Written in

  • Interpersonal relations,
  • Conflict management

  • Edition Notes

    Includes bibliographical references and index.

    Other titlesConflict one hundred one, Conflict one hundred and one
    StatementSusan H. Shearouse
    LC ClassificationsHD42 .S54 2011
    The Physical Object
    Paginationviii, 264 p. :
    Number of Pages264
    ID Numbers
    Open LibraryOL25065026M
    ISBN 100814417116
    ISBN 109780814417119
    LC Control Number2010043535

    Conflict is an inevitable part of any workplace. However, managing conflicts effectively is crucial for maintaining a healthy and productive work environment. In her book Conflict 101, Susan H. Shearouse provides managers with a comprehensive guide to resolving conflicts so that everyone can get back to work.

    About the Book

    Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work is a valuable resource for managers and leaders looking to improve their conflict resolution skills. With a focus on interpersonal relations and conflict management, this book provides practical advice and strategies for effectively dealing with conflicts in the workplace.

    Key Topics Covered

    The book covers a wide range of topics related to conflict resolution, including:

    • Understanding the nature of conflicts
    • Identifying common sources of conflicts
    • Developing effective communication skills
    • Managing emotions during conflicts
    • Implementing conflict resolution techniques
    • Building a positive work environment

    How to Download and Read

    If you are interested in reading Conflict 101, you have several options. The ISBN10 code for this book is 0814417116. You can find it on various online platforms such as Amazon, Barnes & Noble, or other book retailers. You may choose to download the book in different formats:

    1. PDF: You can download and read the book as a PDF document.
    2. ePub: The ePub format is compatible with most e-readers.
    3. Mobi: Mobi files are suitable for Kindle devices.
    4. TXT: A text file format is also available for easy reading.

    Additionally, you can find the book in an online format, allowing you to read it directly from your browser. Some websites may also offer the option to download Conflict 101 for free, so keep an eye out for such promotions.

    Why Read Conflict 101?

    Conflict 101 is a valuable resource for managers who want to enhance their conflict resolution skills. By reading this book, you can:

    • Improve your understanding of conflicts and their impact on the workplace.
    • Learn effective communication strategies to prevent and resolve conflicts.
    • Develop emotional intelligence to manage conflicts more constructively.
    • Implement proven conflict resolution techniques.
    • Create a positive and harmonious work environment.


    In conclusion, Conflict 101 by Susan H. Shearouse is an essential guide for managers seeking to navigate conflicts in the workplace. By understanding the dynamics of conflicts and applying effective conflict resolution strategies, managers can foster a healthier and more productive work environment. Whether you choose to download the book or read it online, the insights provided in Conflict 101 will undoubtedly benefit both your professional and personal life.